At Olivia Grace Study Notes, we are committed to providing top-quality study guides to help you succeed in your exams. If for any reason you are not completely satisfied with your purchase, we are here to help!

1. Refunds

Due to the nature of our products, which are digital downloads, we offer refunds under specific conditions:

• Eligibility for a Refund:
  • You may request a refund within 7 days of your purchase if:
    • The product was not as described.
    • You experienced a technical issue preventing you from accessing the product.
    • You have not downloaded the study guide.
  • Refunds will not be granted for:
    • Change of mind after accessing the product.
    • Failure to pass an exam (our study guides are designed as preparation tools, but we cannot guarantee exam outcomes).

To request a refund, please contact our support team at [email protected] with your order details, and we will evaluate your case within 3-5 business days.

2. Exchanges

• We do not offer direct exchanges for digital products. However, if you’ve purchased the wrong study guide by mistake, please reach out to us within 7 days, and we may be able to assist in switching the product for the correct one, provided the original guide has not been accessed or downloaded.

3. Access Issues

• If you experience any technical difficulties while trying to download or access our study guides, please contact our support team immediately, and we will work to resolve the issue as quickly as possible.

4. Non-refundable Circumstances

• Purchases made more than 7 days ago.
• Purchases where the product has been accessed or downloaded.
• Incorrect email address provided at checkout without subsequent correction.

5. Processing Refunds

• If your refund request is approved, we will process the refund to your original method of payment. Refunds typically take 5-10 business days to reflect, depending on your bank or payment provider.

6. Changes to the Policy

We reserve the right to modify or update this Refund and Returns Policy at any time. All changes will be posted on this page.

For any questions or concerns regarding our Refund and Returns Policy, please reach out to us at:
📧 [email protected]